Solutions · 07
Every call answered and recorded
An unanswered call can be a customer who goes to a competitor. Our AI voice platform answers, books appointments, qualifies leads and hands off to a person when the conversation calls for it, at any hour. Every call is transcribed and summarized, with the data synced to your CRM.
Challenges we solve
- 01
Calls lost after business hours or during peak demand.
- 02
Agents who spend most of their shift answering repetitive questions.
- 03
Customer conversations that are never recorded or analyzed.
AI Voice & Contact Center
Virtual receptionist
Answers, identifies the reason for the call, books appointments and transfers to the right person.
AI call center
Resolves frequent inquiries with data from your systems and escalates complex cases with full context.
Outreach and sales
Outbound calls to qualify leads, confirm appointments and follow up on sales opportunities.
Local and international coverage
Numbers and calls in Colombia and other countries from a single platform.
Transcripts and summaries
Every conversation is transcribed, summarized and linked to the customer record.
Conversation analytics
Call reasons, handling times and sales opportunities in a single dashboard.
A clear process, from idea to scale
- 01
Design the call flows
We define call reasons, answers and transfer rules together with your team.
- 02
Connect your systems
We integrate calendars, CRM and knowledge bases so the AI answers with real data.
- 03
Test with real calls
We validate voice, tone and accuracy with test calls before opening the line.
- 04
Operate and improve
We review transcripts and metrics to refine call flows and expand the cases handled.
- Phone line configured with an AI voice agent
- Documented call flows and transfer rules
- Integration with your calendar and CRM
- Call analytics dashboard
- Periodic report with findings and improvements
Coverage at any hour
Your customers get an answer at night, on weekends and during peak season.
Teams focused on complex cases
People handle the cases that truly call for judgment and empathy.
Conversations that inform
Every call leaves useful data for sales, service and operations.
We choose the tool for the problem, not the other way around. These are some we use in this practice.
- Twilio
- OpenAI
- Anthropic
- Python
- Node.js
- PostgreSQL
- AWS
AI Voice & Contact Center
Do customers know they are talking to an AI?
We recommend that the agent introduce itself as a virtual assistant. Transparency builds trust, and customers can always ask to speak with a person.
Can I keep my current phone number?
Usually yes, through call forwarding or number porting. We review it with your carrier during setup.
How are call recordings protected?
They are stored encrypted, with restricted access and retention periods set under Colombia's data protection law (Law 1581 of 2012) and your data processing policy.
End-to-end capabilities to take AI into production
Ready to bring artificial intelligence into your operations?
Book a 30-minute conversation with our team. We review your case, prioritize opportunities and propose a concrete first step.